Title: Impacts of information system maturity on SME performance and the contribution of dynamic capabilities

Authors: Jean Robert Kala Kamdjoug

Addresses: ESSCA School of Management, 1 Rue Joseph Lakanal, 49000 Angers, France

Abstract: An examination of the digitalisation accomplishment and digital capabilities of small and medium enterprises (SMEs), called information system (IS) maturity, has become a significant concern for the managers of SMEs. By drawing support from dynamics capabilities theory, this study explores the determinants of IS maturity and how IS maturity influences the business performance of Cameroonian SMEs. To investigate the gaps in the literature, we propose a structural research model. This model is analysed using partial least squares approach on 212 Cameroonian SMEs with functional IS. We highlight that dynamic capabilities are effective explainers of variance in IS maturity, underlining these assets' importance to a firm's business performance. The outcomes of this study serve as components for SME managers' two consecutive goals. First, the availability of effective dynamic capabilities to SMEs helps in the improvement of IS maturity. Second, a high IS maturity level allows SMEs to improve their business performance.

Keywords: Cameroon; small and medium enterprises; SMEs; dynamic capabilities contribution; information system maturity; SME performance; dynamic capabilities.

DOI: 10.1504/IJESB.2025.143823

International Journal of Entrepreneurship and Small Business, 2025 Vol.54 No.2, pp.175 - 206

Received: 08 Aug 2022
Received in revised form: 17 Nov 2022
Accepted: 29 Nov 2022
Published online: 09 Jan 2025 *

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