Title: Factors influencing the employee relationship management process in the Indian manufacturing context

Authors: Shisir Kumar Mohapatra; Sadananda Sahoo; Santanu Kumar Das

Addresses: School of Management Studies, GIET University, Gunupur, Odisha, India ' School of Management Studies, GIET University, Gunupur, Odisha, India ' Faculties of Management Studies, Gandhi Global Business Studies, Golanthara, Berhampur, Odisha, India

Abstract: The relationship between the employees and organisation has become vital, owing to the intense business competition in contemporary times. Accordingly, it makes complete sense to streamline the process of constant interactions between these stakeholders to achieve the organisational goals. However, managing employees can become a tedious task in the real-time environment due to different schedules, responsibilities, and work requirements. The present research tries to identify and prioritise potent dimensions that significantly influence employee relationship management (ERM) in the Indian manufacturing context. Based on the empirical results, the most important dimensions that influence ERM are communication, employee empowerment and involvement. These findings are novel and provide relevant insights about the prevailing state of ERM implementation in the industry. The study findings provide cues to academics, managers, and policymakers to gain a better understanding on the vital aspects of ERM process and systems, which demand their attention and effective strategy formulation.

Keywords: employee relationship process; manufacturing; communication; involvement; empowerment; employee relationship management; ERM.

DOI: 10.1504/IJPMB.2024.142647

International Journal of Process Management and Benchmarking, 2024 Vol.18 No.4, pp.433 - 443

Received: 13 May 2023
Accepted: 17 May 2023
Published online: 14 Nov 2024 *

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