Title: Navigating the digital frontier: a systematic review of digital governance's determinants in public administration

Authors: Panagiota Xanthopoulou; Ioannis Antoniadis

Addresses: Department of Management Science and Technology, University of Western Macedonia, Kοila Kozanis, 501 00, Greece ' Department of Management Science and Technology, School of Economics, University of Western Macedonia, Kοila Kozanis 501 00, Greece

Abstract: The aim of the study is to examine the determinants of digitalisation in public sector. This research is particularly relevant as digital transformation has become a crucial factor in modernising public sector and enhancing service delivery to citizens. The method of the systematic literature review (SLR) was implemented by searching documents on the Scopus database. The initial research reached the 7902 documents and after specifying the keywords the authors found 207 relevant documents. Finally; after the careful read of their abstracts and the use of inclusion and exclusion criteria; the most cited and relevant 32 papers constituted the final sample. Findings highlighted the focus of the literature on technological factors such as the sense of trust and safety as well as the ease of use in the adoption of digital governance; emphasising the need for effective; trustworthy and user-friendly digital services. The most discussed internal factors were leadership and organisational culture. The study offers a deeper understanding of the factors that shape the successful implementation of digital governance initiatives.

Keywords: digitalisation; digital governance; public administration; public sector; SLR; systematic literature review.

DOI: 10.1504/IJEG.2024.142398

International Journal of Electronic Governance, 2024 Vol.16 No.3, pp.274 - 302

Received: 28 Jun 2024
Accepted: 12 Aug 2024
Published online: 29 Oct 2024 *