Title: Unravelling e-governance adoption drivers: insights from the UTAUT 3 model

Authors: Saurabh Gupta; Sadananda Prusty; Medha Srivastava

Addresses: School of Management, O P Jindal University, Raigarh, Chhattisgarh, 496109, India ' School of Management, Sir Padampat Singhania University (SPSU), Udaipur, Rajasthan, 313601, India ' Indian Institute of Management, Bodh Gaya, Bihar, 824234, India

Abstract: The study aims to unveil the various determinants that drive the adoption of e-governance services (EGS). Using the UTAUT 3 model, the research investigated these factors within the Indian context. A purposive sampling technique was utilised to collect the samples from 680 respondents through the online survey method. Furthermore, the study employs structural equation modelling (SEM) to examine the structural relationships between the UTAUT3 model's dimensions in the context of e-governance. Findings revealed that the UTAUT3 model adequately predicts the intention to adopt EGS. The present study addressed a significant gap in the literature on EGS and technology adoption by establishing a relationship between different dimensions of the UTAUT3 model and actual usage of EGS. The findings have implications for practitioners and policymakers as they throw light on the effective implementation of e-governance programs, which are essential for providing the citizens with high-quality services.

Keywords: E-governance; government services; UTAUT3; personal innovativeness; common service centres; SEM; structural equation modelling.

DOI: 10.1504/IJISCM.2024.142157

International Journal of Information Systems and Change Management, 2024 Vol.14 No.3, pp.286 - 307

Received: 02 Sep 2023
Accepted: 16 Jul 2024
Published online: 10 Oct 2024 *

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