Article: Omni-channel retail supply chain structures: a review of distribution and logistics Journal: International Journal of Business and Systems Research (IJBSR) 2024 Vol.18 No.5 pp.401 - 429 Abstract: Post-COVID-19, the retail trend shifted rapidly, with sales volumes in the online channel expanding exponentially. At the same time, omnichannel retail is increasingly entering enterprises' horizons. To provide consumers with a seamless experience in an omnichannel context, the integration and optimisation of retail channels demand significant consideration by companies. Hence, a thorough review of the topic is necessary to understand the omni-channel retail trend and its effects on the supply chain structures. This study uses a systematic literature review to extract data from three databases, i.e. Scopus, ProQuest and Taylor & Francis, for 2012-2023. Sixty-two articles were reviewed. The descriptive and thematic analysis revealed various themes and insights. In particular, it explored multiple ways of integrating information and distribution channels. Eight themes from the warehouse and logistics direction were explored that will help the practitioners to improve inventory management and optimise logistics channels to enhance the impact and reduce the disruptions caused in retail supply chains. Inderscience Publishers - linking academia, business and industry through research

Title: Omni-channel retail supply chain structures: a review of distribution and logistics

Authors: Tong Liu; Syed Imran Ali; Abdul Jabbar

Addresses: Cranfield School of Management, Cranfield University, College Rd., Cranfield, Wharley End, Bedford MK43 0AL, UK ' School of Business and Management, Queen Mary University of London, Bancroft Building, 4th Floor, Mile End Rd., London E1 4NS, UK ' University of Leicester School of Business, University of Leicester, Brookfield, London Road, Leicester, LE2 1RQ, UK

Abstract: Post-COVID-19, the retail trend shifted rapidly, with sales volumes in the online channel expanding exponentially. At the same time, omnichannel retail is increasingly entering enterprises' horizons. To provide consumers with a seamless experience in an omnichannel context, the integration and optimisation of retail channels demand significant consideration by companies. Hence, a thorough review of the topic is necessary to understand the omni-channel retail trend and its effects on the supply chain structures. This study uses a systematic literature review to extract data from three databases, i.e. Scopus, ProQuest and Taylor & Francis, for 2012-2023. Sixty-two articles were reviewed. The descriptive and thematic analysis revealed various themes and insights. In particular, it explored multiple ways of integrating information and distribution channels. Eight themes from the warehouse and logistics direction were explored that will help the practitioners to improve inventory management and optimise logistics channels to enhance the impact and reduce the disruptions caused in retail supply chains.

Keywords: omni-channel; retail; systematic literature review; SLR; stocktaking automation; logistics channel integration.

DOI: 10.1504/IJBSR.2024.140784

International Journal of Business and Systems Research, 2024 Vol.18 No.5, pp.401 - 429

Received: 14 Mar 2023
Accepted: 24 Feb 2024
Published online: 02 Sep 2024 *

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Title: Omni-channel retail supply chain structures: a review of distribution and logistics

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