Title: A case study to prepare the framework solution for operational excellence during the recession at manufacturing industry

Authors: Rohit Kenge; Zafar Khan

Addresses: SOCMS, Sandip University, Maharashtra, India ' SOCMS, Sandip University, Maharashtra, India

Abstract: Since December 2019, the world is facing COVID-19 pandemic and its impact on the economy. As the product demand is shrinking, the product supply with the pre-installed capacities is facing major issues like job cuts, high unsold material inventory, and the running of companies at lower capacities. To answer these operational issues, we prepared the research hypothesis framework integrating the 12 operational excellence factors into an operational excellence model consisting of people, process and flow approach. We evaluated this hypothesis through a set of 36 questionnaires for a survey based on the Likert scale and received 402 complete responses. We performed the analysis of survey response data by testing the reliability, correlation, validity, and structural equation modelling and found out that organisational performance has a significant positive impact on our proposed operational excellence model. Also, organisational performance has a significant positive impact on our proposed operational excellence model.

Keywords: operational excellence; recession; organisational performance; COVID-19; demand-supply cycle.

DOI: 10.1504/IJIDS.2024.139827

International Journal of Information and Decision Sciences, 2024 Vol.16 No.2, pp.214 - 232

Received: 17 Aug 2021
Accepted: 01 Oct 2021
Published online: 08 Jul 2024 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article