Title: Evaluation of suppliers' performance of a cosmetic company in Brazil

Authors: Priscilla Cristina Cabral Ribeiro; Helder Gomes Costa; Thamires Eis Duarte; Vítor Meirelles dos Reis Almeida

Addresses: Industrial Engineering Department, Engineering School, Universidade Federal Fluminense (UFF), Rua Passo da Pátria, 156, Building D, Room 306, Campus Praia Vermelha, São Domingos, 24210-240, Niterói, Rio de Janeiro, Brazil ' Industrial Engineering Department, Engineering School, Universidade Federal Fluminense (UFF), Rua Passo da Pátria, 156, Building D, Room 306, Campus Praia Vermelha, São Domingos, 24210-240, Niterói, Rio de Janeiro, Brazil ' Furnas Centrais Elétricas, Material Management Department, Avenida Graça Aranha, 26 Edifício Barão de Mauá, 17 Andar, Centro, 20030-900, Rio de Janeiro, Rio de Janeiro, Brazil ' Agência SOPROADS, Rua Joaquim Távora, 76, Apt. 1103 Bloco 1, Icaraí, 24230-540, Niterói, Rio de Janeiro, Brazil

Abstract: The outsourcing of manufacturing activities has been used as a vertical disintegration manner that aims to yield advantages like cost reduction and flexibility gains. A problem that arises in this subject is to evaluate the suppliers' performance. In this regard, this study applies modelling to evaluate the performance of contract manufacturing suppliers that produce promotional kits for a multinational company in the cosmetics industry in Brazil by some criteria. To that end, qualitative and quantitative research was conducted with semi-structured interviews in areas of the company that interface with three suppliers, analysing the results by the constructs found in the literature review, and by the software ELECTRE TRI ME. It could be concluded that suppliers had a low evaluation in criteria such as flexibility and that one supplier's performance is considerably lower when compared to the others. We could also identify integration issues between teams.

Keywords: outsourcing; suppliers' evaluation performance; criteria; contract manufacturing suppliers; Brazil; cosmetics industry; quali-quanti approach; ELECTRE TRI ME.

DOI: 10.1504/IJLSM.2024.138894

International Journal of Logistics Systems and Management, 2024 Vol.48 No.1, pp.140 - 163

Received: 06 Nov 2021
Accepted: 18 Nov 2021
Published online: 03 Jun 2024 *

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