Title: Enabling AI into business operations: investigating the impact of IoTs, big data, and IT-enabled technologies on supply chain performance

Authors: Hongwei Lin; Jiaxu Wang

Addresses: School of Public Health and Management, Hubei University of Medicine, Shiyan, 442000, Hubei, China ' School of Intelligent Engineering, Hubei Industrial Polytechnic, Shiyan 442000, Hubei, China

Abstract: The internet of things (IoTs), big data, and IT-enabled technologies (IT-Tec.) represent a significant advancement in conversational AI which empowers the users to engage in natural and interactive conversations. It is stated that continued research and development in this field holds the promise of further improving the model's accuracy, understanding, and ethical implications, paving the way for a more sophisticated and human-like conversational AI. This study attempts to uncover the influence of leading AI tools such as IoTs, big data, and IT-enabled technologies on supply chain performance (SCP) of the corporates. First, the study explores the connections between IoT and SCP. Second, the study explores the connections between big data analytics (BDA) and SCP. Third, the study explores the connections between IT-enabled evolving technologies and SCP. The study revealed a positive connection of IoT, BDA, and IT-enabled technologies toward supply chain performance of the corporates. This study encourages the students by showing insights that IoT, BDA, and IT-enabled technologies are important for optimising corporates' SCP. This study revolutionised the way to supply chains by providing unprecedented visibility, efficiency, and decision-making capabilities.

Keywords: artificial intelligence; internet of things; IoT; big data analytics; BDA; IT-enabled technologies; IT-Tec.; supply chain performance; SCP.

DOI: 10.1504/IJEB.2024.137703

International Journal of Electronic Business, 2024 Vol.19 No.2, pp.123 - 138

Received: 28 Jun 2023
Accepted: 13 Sep 2023
Published online: 02 Apr 2024 *

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