Title: Capabilities configurational method for organisations' sustainability: antecedents and consequences

Authors: Marco Arraya

Addresses: Instituto Português de Administração de Marketing (IPAM-Lisboa), NECE – Research Unit in Business Sciences, Covilhã, Portugal; Graduate School of Business Leadership, University of South Africa, Pretoria, South Africa

Abstract: A VUCA market needs a dynamic strategy, and a strategy needs a capabilities system with a corresponding capabilities configurational method (CCM) that transforms the organisation's set of processes and routines with the intention to cope with sustainability. Thus, we propose a conceptual CCM based on a complex adaptive system paradigm. We use method theories and deductive reasoning to explain relationships among the three dimensions of a complex adaptative system with an influence within the CCM, customer value, and organisation sustainability: external environment, organisational entrepreneurial mindset, and agents with their managerial capabilities. This research advances theoretical knowledge in the organisational capabilities-driven framework by offering a conceptual configurational method and practical implications. We demonstrated that the CCM facilitates the organisation's coherence, agility, innovation, processes, and routines transformation and maximises the value offered to customers and stakeholders.

Keywords: complex adaptive systems; CAS; configuration; capabilities; method; strategy; customer value; sustainability.

DOI: 10.1504/IJMCP.2024.137638

International Journal of Management Concepts and Philosophy, 2024 Vol.17 No.2, pp.215 - 233

Received: 21 Mar 2023
Accepted: 26 Mar 2023
Published online: 02 Apr 2024 *

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