Title: Maintenance excellence and CMMS criteria choice in the context of small hospital and healthcare organisations

Authors: Said Echchakoui; Jean-Philippe Dion; Noureddine Barka; Sasan Sattarpanah Karganroudi

Addresses: Department of Mathematics, Computer Science and Engineering, Université du Québec à Rimouski, Rimouski, Québec, Canada ' Department of Mathematics, Computer Science and Engineering, Université du Québec à Rimouski, Rimouski, Québec, Canada ' Department of Mathematics, Computer Science and Engineering, Université du Québec à Rimouski, Rimouski, Québec, Canada ' Department of Mathematics, Computer Science and Engineering, Université du Québec à Rimouski, Rimouski, Québec, Canada

Abstract: As medical equipment has become more complex and expensive, the maintenance of this equipment requires special attention to improve outcomes and reduce costs notably in the small hospital and healthcare organisations (SHHOC). This research explores how SHHOC can improve maintenance management according to the maintenance employees' views, and what characteristics of CMMS can help these organisations to reach maintenance excellence. Based on qualitative research method, specifically a multi-case study, the research is conducted on 43 of 68 maintenance employees of small material maintenance services in three regions in the Est of Quebec. This research is a very beneficial source of information both for maintenance managers and stakeholders in making decisions about the maintenance excellence program and selection of CMMS. To the best of the authors' knowledge, this paper is the first to address maintenance excellence and CMMS software selection criteria from the maintenance employees' perspective in the SHHOC context.

Keywords: maintenance excellence; small hospital and healthcare organisations; SHHOC; computerised maintenance management system; CMMS; maintenance employees; multi-case study.

DOI: 10.1504/IJLSM.2024.136490

International Journal of Logistics Systems and Management, 2024 Vol.47 No.2, pp.210 - 245

Received: 07 Jun 2021
Accepted: 18 Jun 2021
Published online: 05 Feb 2024 *

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