Title: The effects of information technology-enabled supply chain ambidexterity and their indirect effect on firm performance: an empirical study conducted under environmental turbulence

Authors: Adilson Carlos Yoshikuni; Frederico Ribeiro Galvão

Addresses: Mackenzie Presbyterian University, Rua da Consolação, 930, Consolação, São Paulo, 01302-907, Brazil; School of Business Administration of São Paulo, Fundação Getulio Vargas, Av. 9 de julho, 2029, Bela Vista, Sao Paulo, 01313-902, São Paulo, Brazil ' Associated School of Goiânia – ESUP, Antônio Fidélis Avenue, 515 – Parque Amazonia, Goiânia – GO, 74840-090, Brazil

Abstract: This study draws on the dynamic capabilities view and examines how information technology capabilities (ITC) enhances supply chain ambidexterity (SCA) and firm performance (FP); in which SCA is a combination of market sensitivity (exploration capabilities) and operational adjustment (exploitation capabilities) geared at addressing changing customers' needs under environmental turbulence. This survey is based on data from 235 Brazilian companies and analysis done using partial least squares path modelling (PLS-PM). The results suggest that ITC influences SCA in sequence to enhance FP. SCA in environments with higher turbulence enables firms to gain superior performance. The survey shows that this is more prevalent in the manufacturing sector compared to other industries. Additionally, the findings demonstrated that the relationship between ITC and FP was mediated by SCA. The study is one of the first to develop a supply chain ambidexterity measure that integrated market sensitivity (exploration capabilities) and operational adjustment (exploitation capabilities) enabled ITC.

Keywords: information technology; IT; information technology capabilities; ITC; supply chain ambidexterity; SCA; operational adjustment; environmental turbulence; market sensitivity; firm performance; technological turbulence; market turbulence; competitor turbulence.

DOI: 10.1504/IJLSM.2023.132985

International Journal of Logistics Systems and Management, 2023 Vol.45 No.3, pp.369 - 396

Received: 05 Jan 2021
Accepted: 28 Apr 2021
Published online: 23 Aug 2023 *

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