Title: Qualitative exploration of the issues of Indian generic medicine supply chain using ISM-MICMAC

Authors: Shweta; Dinesh Kumar

Addresses: Department of Mechanical and Industrial Engineering, Indian Institute of Technology Roorkee, Roorkee, Uttrakhand 247667, India ' Department of Mechanical and Industrial Engineering, Indian Institute of Technology Roorkee, Roorkee, Uttrakhand 247667, India

Abstract: The current research scenario necessitates an integrated supply chain, as integration would result in improved transparency and flexibility and reduced waste. To develop an integrated supply chain, efforts are made to build a qualitative model based on an Indian generic medicine company's case study. Field survey, interview and brainstorming sessions identified 20 essential issues that function in integration. A structural model using the interpretive structural modelling (ISM) technique has been developed to show the interrelationships among the issues of generic pharmaceutical supply chain (GPSC). Results reveal that the total cost to the customer has been driven by time to fulfil customers' orders, vendor selection process and transportation cost. Warehouse design consumes maximum time, cost and resources driven primarily by quality control, monitoring and stock-keeping units.

Keywords: pharmaceutical supply chain; PSC; interpretive structural modelling; ISM; qualitative analysis; healthcare; generic medicine.

DOI: 10.1504/IJLSM.2023.132984

International Journal of Logistics Systems and Management, 2023 Vol.45 No.3, pp.291 - 316

Received: 21 Apr 2020
Accepted: 13 Mar 2021
Published online: 23 Aug 2023 *

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