Title: Employee experience - disruptive approach to employee engagement

Authors: Vandana Mohanty; Mangesh B. Kulkarni

Addresses: Yashaswi's International Institute of Management Science, Chinchwad – 411033, Pune, Maharashtra, India ' Bekaert Industries Pvt. Ltd., Pune – 411006, Maharashtra, India

Abstract: The adoption of this concept has gained higher momentum during and post pandemic as employee wellbeing became the need of the new normal. This complex concept of employee experience and its design is simplified by adoption of the technology. Employee experience is a new concept, and it will coexist with the employee engagement. This paper attempts to provide insights based on literature of research scholars and published books along with the practical experience of the authors of paper. The conceptual model of employee experience along with proposed expectations model of employee experience provides insights to organisations to arrive at appropriate employee experience design for their employees. Our conclusion is both employer and employee have expectations of the experience at the workplace and off the workplace and implementing EX strategy - one that considers employee perceptions, workplace variables, drivers of retention and employer brand, is necessary for consumer-style approach to HR.

Keywords: employee experience; EX; digital transformation; engagement; future of work.

DOI: 10.1504/IJMCP.2023.131753

International Journal of Management Concepts and Philosophy, 2023 Vol.16 No.3, pp.195 - 210

Received: 20 Jun 2022
Accepted: 23 Jun 2022

Published online: 30 Jun 2023 *

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