Title: A model of factors affecting job satisfaction and job performance during COVID-19 pandemic: evidence from the hotel industry in Vietnam

Authors: Bui Nhat Vuong

Addresses: Faculty of Business Administration, Vietnam Aviation Academy, 104 Nguyen Van Troi, Ward 8, Phu Nhuan District, Ho Chi Minh City 700000, Vietnam

Abstract: At present, along with globalisation, increasingly competitive markets, organisations are forced to offer their best products and services to customers. Therefore, delivering the premium service quality plays a critical role in the service providers' success and survival. Job performance is one of the most important practices of human resources management. It contributes to achieving the target, and it's also an important factor in identifying the sustainable development of an organisation. Especially in the COVID-19 pandemic, the hotel industry is going down; employee job performance is a serious problem for organisations. This study aims to determine the different impacts of factors on employee satisfaction and job performance in Vietnam's hotel industry. A survey was conducted by utilising a sample of 452 employees who work for four- or five-star hotels in Vietnam. The result indicated that work environment, salary and benefits, career progression, supervisor support, and work-family balance positively influence employee satisfaction. In addition, employees satisfied with their work tend to exhibit high performance. Finally, managerial implications have been discussed, and recommendations are provided to enhance employee satisfaction and job performance in the hotel industry.

Keywords: job performance; work environment; career progression; supervisor support; work-family balance.

DOI: 10.1504/IJWOE.2023.131687

International Journal of Work Organisation and Emotion, 2023 Vol.14 No.2, pp.154 - 167

Received: 04 Jan 2022
Accepted: 06 Aug 2022
Published online: 26 Jun 2023 *

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