Title: Ensuring project resilience and public services in a pandemic context: two French case studies

Authors: Christophe Gaie; Raul De Lacerda

Addresses: Centre Interministériel de Services Informatiques RH, Paris, France ' L2S Laboratoire de Signaux et Systèmes – UMR CNRS 8506, CentraleSupélec/Université Paris-Sud, France

Abstract: This paper examines the resilience of IT projects to the COVID-19 pandemic. It provides a literature overview of resilience applicability in IT projects and it details the context of IT project management on public services. A simplified managed model is described to facilitate the evaluation of project resilience. This model enhances project resilience by strengthening the project in the organisational, operational, functional and project dimensions. Two case studies are detailed based on on-going IT projects carried by public French institutions: the modernisation of the French personal income system; and the migration of a full online teaching due to the sanitary confinement. The analysis realises the four dimensions and highlights their contribution in the pandemic recovery context. Whereas this approach may be perceived as simplistic, it offers essential lessons to improve resilience of IT projects for public services when facing unexpected crisis.

Keywords: IT project management; project planification; project resilience; public services.

DOI: 10.1504/IJCSYSE.2022.131030

International Journal of Computational Systems Engineering, 2022 Vol.7 No.1, pp.8 - 18

Received: 01 Jan 2022
Accepted: 15 Jul 2022
Published online: 19 May 2023 *