Title: Developing process mining approach to model the organised processes in a simulated system

Authors: Rasool Sahragard; Reza Kamranrad; Ehsan Mardan

Addresses: Department of Industrial Engineering, Faculty of Engineering, Semnan University, Semnan, Iran ' Department of Industrial Engineering, Faculty of Engineering, Semnan University, Semnan, Iran ' Department of Industrial Engineering, Faculty of Engineering, Semnan University, Semnan, Iran

Abstract: Knowledge is a driving force for achieving strategic purposes of an organisation because it simplifies the decision-making process. Today, organisations need to identify their processes in competitive business environments so managing these processes acts that are customer-oriented, in case of necessity improves their processes, and makes a more agile environment for their business. Process mining has the ability to extract helpful information from business processes, evaluate them from various aspects, and finally use them to customer satisfaction. The purpose of this paper is the importance of recording information systems according to the process in an organisation, and explaining how to discover the process. To this aim, we investigate research assumptions and then perform simulation of visitor's organisational behaviours using MATLAB. Then we will refine the output data of simulated models and change them into an integrated and understandable data for process mining. Finally using DISCO software, we discover the processes and analyse them.

Keywords: data mining; process mining; business process; knowledge management; DISCO software.

DOI: 10.1504/IJPMB.2023.129833

International Journal of Process Management and Benchmarking, 2023 Vol.13 No.4, pp.470 - 487

Received: 30 May 2021
Accepted: 31 May 2021
Published online: 31 Mar 2023 *

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