Title: Proposing a model for accepting core banking system in Iran using fuzzy DEMATEL technique: a case study

Authors: Ameneh Khadivar; Hamideh Nazarian; Sanaz Bodaghi

Addresses: Department of Management, Alzahra University, Iran ' Department of Management, Alzahra University, Iran ' Department of Management, Alzahra University, Iran

Abstract: Core banking system (CBS) implementation is a time-consuming, cost-intensive, and complex task. As a result, plenty of CBS projects have failed. This research proposes a model for accepting the CBS using the fuzzy DEMATEL technique at Parsian Bank, Iran. Identified from the users' standpoint, factors affecting the acceptance of the CBS have been prioritised through the questionnaire. Moreover, the involved criteria of CBS are separated into the cause and effect groups to help decision-makers focus on those criteria providing great influence. The findings indicate that three of the influencing factors are identified as critical ones; within the cause group, the criterion of 'the output quality of the CBS' is the most important factor for accepting the CBS, whereas 'the quality of the CBS' has the best effect on the other criteria. By contrast, 'adequate training for employees to use the CBS' is the most easily improved of the effect group criteria.

Keywords: core banking system; CBS; technology acceptance; accepting the CBS; fuzzy DEMATEL technique; Iran.

DOI: 10.1504/IJIDS.2023.129653

International Journal of Information and Decision Sciences, 2023 Vol.15 No.1, pp.46 - 72

Received: 25 Apr 2020
Accepted: 19 Oct 2020
Published online: 20 Mar 2023 *