Title: Can governments rebuild the trust of their citizens through e-government? The mediating effect of good governance

Authors: Pathirage Ishani Anuradha; Pairote Pathranarakul

Addresses: Faculty of Management Studies and Commerce, Department of Public Administration, University of Sri Jayewardenepura, Nugegoda 10250, Sri Lanka ' Graduate School of Public Administration, National Institute of Development Administration, Bangkapi, Bangkok 10240, Thailand

Abstract: The repeated commitment towards studies on trust in government is ample within both academia and practitioners. However, the causes of decreasing trust have been extensively studied. A little was done to restore the decreased trust, especially in developing countries. Thus, in this paper, the author focuses on analysing the effect of e-government and the mediating role of good governance in rebuilding trust in the government of Sri Lanka. Partial least square structural equation modelling (PLS-SEM) was used to test the proposed model by utilising the responses of 281 citizens. Analysis results reveal that the proposed model is acceptable, showing the significant impact of e-government and good governance on trust in government. The results also confirmed the mediating role of good governance in the relationship between e-government and trust in government.

Keywords: trust; trust in government; e-government; good governance; mediating effect; PLS-SEM; partial least square structural equation modelling.

DOI: 10.1504/IJEG.2022.129320

International Journal of Electronic Governance, 2022 Vol.14 No.4, pp.458 - 478

Received: 29 Dec 2021
Accepted: 18 Mar 2022
Published online: 06 Mar 2023 *

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