Title: Effectiveness of enterprise resource planning systems (case study: Shirin Asal Company)

Authors: Nader Rezaei; Alireza Mirzaeinezhad

Addresses: Department of Accounting and Finance, Bonab Islamic Azad University, Bonab, Iran ' Department of Accounting, Bonab Islamic Azad University, Bonab, Iran

Abstract: Enterprise resource planning (ERP) software systems consist of a broad variety of software modules which support the business operations of organisation and decision-making process. This research is aimed at investigating the implementation of ERP systems and its effectiveness in Shirin Asal Company of Tabriz. The considered effectiveness criteria in this study comprise customer-orientation, sharing information, notification way and cooperation of units. The research population consists of the employees of Shirin Asal Co. including 134 peoples. The present research is an applied one of field descriptive-survey studies type. The method of testing the hypothesis is correlation and regression test. The results of analysing the research data suggest that employing enterprise resource planning systems in Shirin Asal assists information sharing. Also, using ERP systems will influence the cooperation between the units, enhance customer-orientation, and develop the way of notification.

Keywords: enterprise resource planning; customer-orientation; sharing information; notification way; cooperation of units.

DOI: 10.1504/IJBPIM.2022.128686

International Journal of Business Process Integration and Management, 2022 Vol.11 No.2, pp.83 - 89

Received: 11 Feb 2019
Accepted: 30 Sep 2019

Published online: 02 Feb 2023 *

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