Title: An analysis on airline passenger satisfaction through services provided by international airline

Authors: H.M. Moyeenudin; G. Bindu; R. Anandan; M. Vijayakumar

Addresses: School of Hotel and Catering Management, Vels Institute of Science, Technology and Advanced Studies (VISTAS), Pallavaram, Chennai, India ' Department of Computer Science and Engineering, Koneru Lakshmaiah Education Foundation, Vaddeswaram, Guntur, Andra Pradesh, India ' Department of Computer Science and Engineering, Vels Institute of Science, Technology and Advanced Studies (VISTAS), Pallavaram, Chennai, India ' School of Hotel and Catering Management, Vels Institute of Science, Technology and Advanced Studies (VISTAS), Pallavaram, Chennai, India

Abstract: International airlines have been seeing a consistent change in menu based on their client's interest. This created an impact on the design of an advanced menu that is compiled for a complete diet to provide full nourishment based on airline. Food and beverage service quality has become a feature for international airline companies in contending with one another and in keeping their esteem and noticeable quality in the choice of their specific airline travellers, as the extending wants of aircraft passengers lead to a healthy eating regimen with a customised menu in regard to flight catering. International airlines of various destinations has expanded the variety of food and refreshment with quality according to passengers, further in customising the diet with their desires, and through quality of food and beverages, in order to retain their passengers especially to get them back later on airline. The objective of this study is to identify the quality of food and beverage provided to international airline travellers. Secondly, on knowing the various expectations of passengers like onboard facilities, by upgrading the menu as per passenger's expectation and by the nature of airline administrations, in order to satisfy them with the quality of service.

Keywords: airline; onboard facilities; passenger satisfaction.

DOI: 10.1504/IJSGGC.2022.128069

International Journal of Smart Grid and Green Communications, 2022 Vol.2 No.2, pp.132 - 138

Received: 11 Mar 2022
Accepted: 02 Sep 2022
Published online: 04 Jan 2023 *

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