Title: Challenges in process design and innovation: study of a case in Portugal

Authors: Dário Ribeiros; Paula V. Martins; Sílvia Fernandes

Addresses: Faculty of Economics (FE), University of Algarve, Campus de Gambelas 8005-139 Faro, Portugal ' FCT and Cinturs – Research Centre for Tourism, Sustainability and Well-Being, University of Algarve, Campus de Gambelas 8005-139 Faro, Portugal ' FE and Cinturs – Research Centre for Tourism, Sustainability and Well-Being, University of Algarve, Campus de Gambelas 8005-139 Faro, Portugal

Abstract: This work intends to enhance process management, namely by reviewing the stock process in a large company of Portugal. It involves the redesign of this increasingly important process of the supply chain. This factor, in recent decades, has led to a focus on improving the stocks function. That is why this research aims at improving the current process, to take full advantage from the firm's acquired enterprise resource planning (ERP) system. This process study highlights the comparison between current process and its proposed improvement. The define-measure-analyse-improve-control (DMAIC) method is systematically applied, and new data emerge from the tests made in the ERP. The improved process will greatly reduce the execution time as well as the number of actors and amount of information circulating outside the system. However, for a greater performance, an analysis with coefficient of variation will be introduced in the future.

Keywords: process; stocks; supply; enterprise resource planning; ERP; business process maturity model; BPMM; define-measure-analyse-improve-control; DMAIC; Portugal.

DOI: 10.1504/IJLSM.2022.127922

International Journal of Logistics Systems and Management, 2022 Vol.43 No.4, pp.538 - 552

Received: 28 Jul 2020
Accepted: 16 Nov 2020
Published online: 22 Dec 2022 *

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