Title: Benefits realisation management: from problem solving to value delivery

Authors: Leandro Pereira; Eduarda May; Rui Gonçalves; Álvaro Dias; Renato Lopes da Costa

Addresses: BRU-Business Research Unit, ISCTE – Instituto Universitário de Lisboa, WINNING LAB, Lisbon, Portugal ' ISCTE – Instituto Universitário de Lisboa, Universidade Lusófona de Humanidades e Tecnologias, Lisbon, Portugal ' PIAGET Almada, LABest – Instituto Piaget de Almada, Avenida Jorge Peixinho, No. 30 – Quinta da Arreinela 2805-059 Almada, Portugal ' ISCTE – Instituto Universitário de Lisboa Universidade Lusófona de Humanidades e Tecnologias, Lisbon, Portugal ' Business Research Unit – BRU-IUL, ISCTE – Instituto Universitário de Lisboa Lisbon, Portugal

Abstract: There is a growing pressure to assertively invest on the project initiatives that will deliver the most valuable results for the business strategy. Although this is a clear concern for the organisations, many of them are still not able to identify the benefits that a project could deliver. This research aims to address the gap between the benefits realisation management academic research and the real project management routine in the organisations, focusing on the project benefits identification. The main objective of this study was to explore the steps proposed on the Pereira problem solving framework to identify the gaps that prevent the project managers from clearly identifying the expected benefits from a project initiative. After interviewing 32 professionals, the results suggest that the main barrier to the benefits identification is the superficial understanding of the project scope and the low level of maturity that organisations can have on how to manage projects benefits.

Keywords: project benefits; management; problem-solving; business case; investment.

DOI: 10.1504/IJRM.2022.126729

International Journal of Revenue Management, 2022 Vol.13 No.1/2, pp.19 - 49

Received: 31 Oct 2021
Accepted: 17 Dec 2021
Published online: 03 Nov 2022 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article