Title: Corporate succession planning: accident or part of the strategic benchmarking process?

Authors: Alan D. Smith

Addresses: Department of Marketing, Robert Morris University, Pittsburgh, PA 15219-3099, USA

Abstract: Succession planning has become a common process in organisations, both public and private. This process identifies and develops talented internal employees to fill key critical positions within the organisation. Many companies are looking to technology as a way to identify these employees and to track their development. In a review of the patient literature and an empirical analysis, four specific questions were tested. It was found that technology skills rate very high with both sexes, age or continuous working records were associated with males, while females are more dependent on education to achieve higher levels of disposable income. High-potential employees especially are motivated for increased levels of transparency as they develop their talent pools, regardless of gender.

Keywords: competitive advantage; customer relationship management; CRM; forward stepwise regression; succession planning; talent pools; technology.

DOI: 10.1504/IJPMB.2022.125841

International Journal of Process Management and Benchmarking, 2022 Vol.12 No.6, pp.695 - 729

Received: 21 Oct 2020
Accepted: 05 Jan 2021
Published online: 30 Sep 2022 *

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