Title: The influence of emotional intelligence on technology adoption and decision-making process

Authors: Emad A. Abu-Shanab; Amro Abu Shanab

Addresses: Accounting and IS Department, CBE, Qatar University, Doha, P.O. Box 2713, Qatar ' College of Medicine, Yarmouk University, Irbid, 21163, Jordan

Abstract: Emotional intelligence is a vital measure of personality in psychology, where research indicated that it has a direct influence on technology adoption. This study assumed that emotional intelligence dimensions would have an influence on personal self-efficacy, which makes it a driver of technology adoption domain. The proposed framework deployed a relational model of emotional intelligence dimensions, and connected it to technology adoption theories. A sample of 268 students filled the survey and was used for analysis. Results indicated that self-awareness significantly influenced self-management, social management significantly influenced social skills, and both social management and self-management influenced social skills. In addition, social skills significantly influenced self-efficacy. All four dimensions of emotional intelligence explained 9% of the variance in self-efficacy. Self-efficacy and effort expectancy significantly influenced performance expectancy and explain 29.6% of its variance. Finally, performance expectancy significantly influenced the behavioural intention to use Excel for the decision-making process in the future, and explained 47.8% of its variance. Results supported the model and provided a fair explanation of power. Details, conclusions and future work are reported at the end.

Keywords: emotional intelligence; decision making; self-efficacy; UTAUT; behavioural intentions; Jordan.

DOI: 10.1504/IJADS.2022.125485

International Journal of Applied Decision Sciences, 2022 Vol.15 No.5, pp.604 - 622

Received: 24 Apr 2021
Accepted: 21 Jun 2021
Published online: 12 Sep 2022 *

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