Title: People management: modelling the work of an ICT team in a coordination and governance organisation of state-owned enterprises

Authors: Edna Dias Canedo; Pedro Thiago Rocha De Alcântara; Leomar Camargo De Souza; Luis Henrique Vieira Amaral; Rafael Timóteo De Sousa Júnior; Georges Daniel Amvame Nze

Addresses: Department of Computer Science, University of Brasília (UnB), P.O. Box 4466, Brasília, DF, CEP 70910-900, Brazil ' Department of Computer Science, University of Brasília (UnB), P.O. Box 4466, Brasília, DF, CEP 70910-900, Brazil ' Department of Computer Science, University of Brasília (UnB), P.O. Box 4466, Brasília, DF, CEP 70910-900, Brazil ' Department of Computer Science, University of Brasília (UnB), P.O. Box 4466, Brasília, DF, CEP 70910-900, Brazil ' Electrical Engineering Department, National Science and Technology Institute on Cyber Security, University of Brasília (UnB), P.O. Box 4466, Brasília, DF, CEP 70910-900, Brazil ' Electrical Engineering Department, National Science and Technology Institute on Cyber Security, University of Brasília (UnB), P.O. Box 4466, Brasília, DF, CEP 70910-900, Brazil

Abstract: Information and communication technology (ICT) and people management (PM) are critical to achieving organisational strategic objectives. At the Brazilian Ministry of Economy, the Secretariat of Coordination and Governance of State-owned Enterprises (SEST), has an ICT Governance Team in the General Coordination of State Information Management (CGINF), which is responsible for the support and maintenance of ICT services to improve the performance of the state as a shareholder of federal state-owned enterprises. This paper presents the mapping of work processes and job structure of the CGINF team, to provide an efficient and effective set of processes and sub-processes to support people management in this work environment. Although the processes have been validated in the specific context of the federal government, they are conceived to be applied in the governance of any state-owned enterprise and even in non-governmental organisations and private companies.

Keywords: people management; PM; information and communication technology team; business process management; organisational productivity; people management policy.

DOI: 10.1504/IJBPIM.2021.124020

International Journal of Business Process Integration and Management, 2021 Vol.10 No.3/4, pp.213 - 229

Received: 11 Jan 2019
Accepted: 02 Nov 2019
Published online: 11 Jul 2022 *

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