Title: Factors affecting student satisfaction in e-learning

Authors: Victor Chang; Meiyi Liu; Qianwen Ariel Xu; Chang Xiong

Addresses: School of Computing, Engineering and Digital Technologies, Teesside University, Middlesbrough, UK ' Wacker Chemicals (Zhangjiagang) Co., Ltd., Zhangjiagang Yangtze River Chemical Industrial Park, Suzhou, China ' School of Computing, Engineering and Digital Technologies, Teesside University, Middlesbrough, UK; International Business School Suzhou, Xi'an Jiaotong-Liverpool University, Suzhou, China ' HeXie Management Research Centre, Xi'an Jiaotong-Liverpool University, Suzhou, China

Abstract: The purpose of this study is to investigate the factors that influence college student satisfaction with e-learning. Authors also attempt to explore the relationship between usage intention and factors affecting e-learner satisfaction. Both qualitative and quantitative methods were adopted for this study. 224 undergraduates from Suzhou participated in the data collection process. Correlation analysis and multiple regression analysis were conducted to examine relationships between various antecedents and the usage intention of online courses. It is found that external factors such as class interaction and the quality of teachers impose a significant impact on student satisfaction. Internal factors such as the level of self-discipline and the degree of concentration also influence satisfaction. Both external factors and internal factors had positive effects on the usage intention of online courses. The findings may assist faculty in designing quality online courses to meet students' needs better and improve student satisfaction.

Keywords: e-learning; college students; satisfaction; online course; course design; learning abilities; learning intention.

DOI: 10.1504/IJBSR.2022.123926

International Journal of Business and Systems Research, 2022 Vol.16 No.4, pp.401 - 422

Received: 19 Feb 2020
Accepted: 28 Apr 2020
Published online: 05 Jul 2022 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article