Title: Factors influencing adoption of business intelligence in South African national government departments

Authors: Fhatuwani Netshifhefhe; Tope Samuel Adeyelure; Osden Jokonya

Addresses: Department of Informatics, Tshwane University of Technology, Pretoria, South Africa ' Department of Informatics, Tshwane University of Technology, Pretoria, South Africa ' Department of Information Systems, University of Western Cape, Cape Town, South Africa

Abstract: Business intelligence (BI) solutions offer enormous varying benefits such as decision support, business performance monitoring, and an enterprise-wide central point of data for both the private and public sector organisations. However, with data growing rapidly, BI has become more of a necessity for organisations to draw insights, gain competitive advantage, and to make fact-based decisions timeously. Although the public sector domain deals with voluminous data, which is expanding rapidly yearly, the uptake or adoption of business intelligence solutions has not taken-off. This study investigated the factors that influence the adoption of business intelligence in the national government departments of South Africa. The outcome of this study provides insights into factors and their correlations influence the adoption of BI in the public sector.

Keywords: national government departments; business intelligence; adoption.

DOI: 10.1504/IJBISE.2021.122751

International Journal of Business Intelligence and Systems Engineering, 2021 Vol.1 No.4, pp.317 - 324

Received: 15 Jun 2020
Accepted: 19 Jan 2021
Published online: 10 May 2022 *

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