Title: Quality function deployment applications in construction: a review

Authors: Priyank Sinha; Avantika Awasthi; Sudhir Mishra; Kripa Shankar

Addresses: Operations Area, Indian Institute of Management, Rohtak, Management City, NH-10 Southern Bypass, Sunaria, Rohtak – 124010, Haryana, India ' Infrastructure Development Office, Indian Institute of Technology, Indore, Khandwa Road, Simrol, Indore – 453552, India ' Department of Civil Engineering, Indian Institute of Technology, Kanpur, Kanpur – 208016, India ' Department of Industrial and Management Engineering, Indian Institute of Technology, Kanpur, Kanpur – 208016, India

Abstract: This paper review and analyses the literature on quality function deployment (QFD), in the context of construction management. A preliminary review of the literature clearly suggests that QFD methodology has not been extensively used for strategic decision making in construction projects. This result is surprising owing to the wide application of QFD across the spectrum of other industries. A thorough literature analysis is done to identify various unique characteristics of construction projects which have prevented the application of QFD for strategic decision making in them. Consequently, research directions are discussed along which QFD tools must be further developed. Development of these tools will increase the QFD application in construction management, thereby making the methodology more robust. At the same time, increased application of QFD in construction management would lead to the extension of many quality concepts from other industries to construction industry.

Keywords: quality function deployment; QFD; construction projects; strategic decision making; project performance.

DOI: 10.1504/IJSDES.2021.10044085

International Journal of Sustainable Design, 2021 Vol.4 No.2, pp.156 - 168

Received: 16 Nov 2020
Accepted: 22 Jul 2021

Published online: 08 Apr 2022 *

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