Title: A causal structure between total quality management, organisational culture, knowledge management, supplier integration and supply chain performance - an FMCG case study

Authors: Seyedehfatemeh Golrizgashti; Hadi Mohammadi Bidhandi; Mohsen Safari; Hirad Hodaei

Addresses: Department of Industrial Engineering, South Tehran Branch, Islamic Azad University, Tehran, Iran ' Department of Industrial Engineering, South Tehran Branch, Islamic Azad University, Tehran, Iran ' Department of Industrial Engineering, South Tehran Branch, Islamic Azad University, Tehran, Iran ' Department of Industrial Engineering, South Tehran Branch, Islamic Azad University, Tehran, Iran

Abstract: Supply chains face many challenges in competitive fast-moving consumer goods market such as integration and collaboration among their partners especially suppliers. The proposed conceptual casual model emphasizes customer-supplier interfaces as a key characteristic of applying total quality management practices and its impact on supply chain performance. The structural equation modelling and partial least squares non-parametric method are applied through the use of empirical data collected from studied companies. The results show that total quality management practices has the most effect on supplier integration and supply chain performance respectively. The other highest effects include organisational culture on supply chain performance, total quality management on knowledge management, organisational culture on total quality management, knowledge management on supplier integration and supplier integration on supply chain performance. Knowledge management does not have direct impact on supply chain performance. This study provides some managerial suggestions to improve supply chain performance.

Keywords: supply chain performance; SCP; organisational culture; supplier integration; SEM-PLS; knowledge management; total quality management; TQM.

DOI: 10.1504/IJISM.2022.121990

International Journal of Integrated Supply Management, 2022 Vol.15 No.2, pp.206 - 231

Received: 20 May 2020
Accepted: 08 May 2021
Published online: 07 Apr 2022 *

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