Title: Emergent NPD process and development risks for IoT: an exploratory case study in agri-tech

Authors: Boyeun Lee; David Hands; Rachel Cooper; Paul Coulton

Addresses: Lancaster Institute of Contemporary Art, Lancaster University, Lancaster, UK ' Lancaster Institute of Contemporary Art, Lancaster University, Lancaster, UK ' Lancaster Institute of Contemporary Art, Lancaster University, Lancaster, UK ' Lancaster Institute of Contemporary Art, Lancaster University, Lancaster, UK

Abstract: With the emergence of internet of things (IoT) as a new source of 'big' data, businesses face new opportunities as well as emergent challenges. Recent research claims digital technology can enable new kinds of development processes that are distinctive from their counterparts in the 20th century. However, although academics and practitioners often critically debate the IoT, minimal attention has been focused on new product development (NPD) processes; arguably, one of the most critical marketing plans and implementation process activities undertaken within the organisation. Thus, this paper aims to contribute to a new understanding of IoT NPD processes. To achieve this aim, a comprehensive literature review was undertaken primarily focusing on traditional NPD design processes and reviewed against, a featured case study, IoT NPD processes. The relevance of IoT NPD against the characteristics of existing NPD processes are subsequently reviewed and critically debated. Finally, NPD processes and the meaning of design within an IoT context are critically reframed. In essence, this paper summarises how NPD processes and the role of design could be improved and proposes a set of guidelines with an accompanying conceptual framework for IoT NPD processes.

Keywords: NPD process; internet of things; IoT; IoT development risks; IoT value creation; designing IoT.

DOI: 10.1504/IJBSR.2022.121141

International Journal of Business and Systems Research, 2022 Vol.16 No.2, pp.183 - 198

Received: 01 Mar 2020
Accepted: 07 May 2020
Published online: 28 Feb 2022 *

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