Title: Integrating knowledge-responsibility-performance via supplier relationship management

Authors: Majid Mohammad Shafiee; Reihaneh Alsadat Tabaeeian

Addresses: Department of Management, University of Isfahan, Isfahan, Iran ' Department of Management, University of Isfahan, Isfahan, Iran

Abstract: This paper is aimed to examine how knowledge management capabilities (KMC) and corporate social responsibility (CSR) affect operational performance (OP) through supplier relationship management (SRM) in the context of the oil and gas industry. Besides, the moderation role of management support (MS) was investigated. Previous studies have been fragmented in that they have neither provided a holistic view of a knowledge-responsibility-performance link, nor considered the catalysing role of SRM in the link. Based on the responses collected from a survey, structural equation modelling, along with a moderated-mediation approach, were used to examine the research model. The results indicate that KMC and CSR positively affect OP directly and indirectly through SRM. Moreover, MS acts as a moderator between KMC, CSR, and SRM. By using a comprehensive framework, this study offers insights into the literature on supply chain, CSR, and KM and explains the significance of SRM in catalysing the knowledge-responsibility-performance link.

Keywords: corporate social responsibility; CSR; knowledge management capabilities; KMC; management support; operational performance; supplier relationship management; SRM; the oil and gas industry.

DOI: 10.1504/IJISM.2021.118566

International Journal of Integrated Supply Management, 2021 Vol.14 No.4, pp.445 - 466

Received: 17 Oct 2020
Accepted: 06 Jun 2021
Published online: 28 Oct 2021 *

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