Article: Corporate social responsibility and employee engagement; mediating role of trust-in-organisation Journal: Middle East Journal of Management (MEJM) 2021 Vol.8 No.5 pp.497 - 516 Abstract: The literature on CSR and its outcomes mostly focused on the customer and financial gains while the employee outcomes received little attention. Based on this literature gap and drawing on the employee engagement theory, trust theory, and corporate reputational approach, the study investigates the effects of perceived CSR activities on employee engagement and trust-in-organisation. Additionally, the trust-in-organisation is also tested as a mediator. Data were collected from two private banks in the Sultanate of Oman. The survey was addressed to the branch level staff and a total of 145 usable questionnaires were collected. Structural equation modelling (Smart-PLS 3) was utilised for data analysis. Findings reveal that perceived CSR dimensions (overall, people and planet) positively influencing employee engagement and trust-in-organisation. Additionally, the trust-in-organisation partially mediates the relationship between perceived CSR dimensions and employee engagement. Contribution to the theory and managerial implications are discussed. Inderscience Publishers - linking academia, business and industry through research

Title: Corporate social responsibility and employee engagement; mediating role of trust-in-organisation

Authors: Muhammad Tahir; Nadeem Safwan; Abid Usman; Adil Adnan

Addresses: Business Administration Department, University of Technology and Applied Sciences, Nizwa, Sultanate of Oman ' Business Administration Department, Iqra National University, Peshawar, Pakistan ' Faculty of Management and Social Sciences, Iqra National University, Peshawar, Pakistan ' HOD, Business Administration Department, Iqra National University, Peshawar, Pakistan

Abstract: The literature on CSR and its outcomes mostly focused on the customer and financial gains while the employee outcomes received little attention. Based on this literature gap and drawing on the employee engagement theory, trust theory, and corporate reputational approach, the study investigates the effects of perceived CSR activities on employee engagement and trust-in-organisation. Additionally, the trust-in-organisation is also tested as a mediator. Data were collected from two private banks in the Sultanate of Oman. The survey was addressed to the branch level staff and a total of 145 usable questionnaires were collected. Structural equation modelling (Smart-PLS 3) was utilised for data analysis. Findings reveal that perceived CSR dimensions (overall, people and planet) positively influencing employee engagement and trust-in-organisation. Additionally, the trust-in-organisation partially mediates the relationship between perceived CSR dimensions and employee engagement. Contribution to the theory and managerial implications are discussed.

Keywords: employees engagement; trust; corporate social responsibility; banks; Oman; Middle East; Smart PLS; measurement model; structural model; reliability; validity.

DOI: 10.1504/MEJM.2021.117509

Middle East Journal of Management, 2021 Vol.8 No.5, pp.497 - 516

Received: 27 Apr 2020
Accepted: 19 Jul 2020
Published online: 10 Sep 2021 *

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Title: Corporate social responsibility and employee engagement; mediating role of trust-in-organisation

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