Title: Systemic complementarity model for Mexican tourist MSMEs, contrasted with analytical hierarchy process

Authors: Jacqueline Y. Sánchez-García; Juan E. Núñez-Ríos; Ana Lilia Coria-Páez

Addresses: Facultad de Ciencias Económicas y Empresariales, Universidad Panamericana, Álvaro del Portillo 49, Zapopan, Jalisco, 45010, Mexico ' Facultad de Ciencias Económicas y Empresariales, Universidad Panamericana, Álvaro del Portillo 49, Zapopan, Jalisco, 45010, Mexico ' Instituto Politécnico Nacional, Av. Luis Enrique Erro S/N, Unidad Profesional Adolfo López Mateos, Zacatenco, Delegación Gustavo A. Madero, C.P. 07738, Ciudad de México, Mexico

Abstract: The micro, small and medium tourist enterprises (MSMEs) have an organisational structure that restricts their adaptative capabilities to a highly competitive environment. The purpose of this article is to present, from a systems science approach, a construct specific for MSMEs based on the complementarity concept. The soft systems methodology (SSM) was used to diagnose and structure the problem, detect elements of impact as well as to suggest plausible actions for change. The analytic hierarchy process (AHP) was used to validate the conceptual model. In this sense, consistency values above 90% were obtained for the construct's components. Based on this, the construct corresponds to the environment in which the studied organisations operate. The relations in the proposed construct seek to propose what heterogeneous characteristics integrate for fostering responsive and adaptative capabilities to the context.

Keywords: collaborative model; systemic complementarity; micro, small and medium enterprises; MSMEs; soft system methodology; analytical hierarchy process; tourism sector.

DOI: 10.1504/IJBSR.2021.117338

International Journal of Business and Systems Research, 2021 Vol.15 No.5, pp.629 - 649

Received: 30 Sep 2019
Accepted: 19 Jan 2020

Published online: 05 Jul 2021 *

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