Title: Improving software development process using simulation: case study in ICT services sector

Authors: Sarandis Mitropoulos; Maria Xroni; Christos Douligeris

Addresses: Regional Development Department, Ionian University, Greece Filosofon & Tzeveleki St., 31100 Lefkada, Greece ' Department of Informatics, University of Piraeus, Greece 80, M. Karaoli & A. Dimitriou St., 18534 Piraeus, Greece ' Department of Informatics, University of Piraeus, Greece 80, M. Karaoli & A. Dimitriou St., 18534 Piraeus, Greece

Abstract: This paper presents a business process that unfolds in the information and communications technology (ICT) department of a large-scale company and proposes an optimised model for launching a software service, derived using business process simulation. The paper first provides a literature review and related work around the importance of waterfall and agile methods in software development processes. Then, the problem space and its reasons are explained. Next, our methodology and the respective technical approach, are presented, as well as a comparison between six business process simulation tools. Afterwards, the examined business process is introduced. Based on the well-known theory in software development projects, we enforce two set of improvements in the examined business process. The implications are presented and discussed, with a special focus on the benefits provided to enterprises.

Keywords: software development project management; business process; service launching; simulation; KPI-based evaluation.

DOI: 10.1504/IJBPIM.2020.117155

International Journal of Business Process Integration and Management, 2020 Vol.10 No.2, pp.170 - 184

Received: 30 Nov 2019
Accepted: 09 Jun 2020
Published online: 19 Aug 2021 *

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