Title: E-government adoption among employees in India: a qualitative approach

Authors: Preeti Bhaskar; Muddu Vinay; Amit Joshi

Addresses: The ICFAI University, Rajawala Road, Central Hope Town, Selaqui, Dehradun – 248 011, Uttarakhand, India; University of Technology and Applied Sciences, Ibra, Al Sharqiya North Governorate, P.O. Box 327, Ibra 400, Sultanate of Oman ' ICFAI Business School, ICFAI University, Dehradun, Uttarakhand, India ' ICFAI Business School, ICFAI University, Dehradun, Uttarakhand, India

Abstract: E-government main goal is sharing information and providing quality services at minimal cost, enhancing communications, making the system transparent and efficient. E-government has numerous benefits, but there are many challenges to implement e-government. The government spends tremendous sums of money on the implementation of e-government services to support citizens, but the effectiveness of these projects depends very much on the adoption of employees. Very limited attention has been paid for understanding the adoption of e-government by employees. This research has attempted to identify those factors which have not been reported in the previous studies by using the qualitative analysis technique. From the analysis of the participants' interviews, nine major themes have emerged which reflects the influencing factors of e-government adoption among employees. The nine themes are perceived determinant value, administrative issues, organisational dynamics, physical and technological resources, e-government website, attitude to use, trust issues, exogenous factors, and auxiliary services.

Keywords: e-government; electronic government; employees perspective; e-government adoption; interpretative phenomenological analysis; IPA; qualitative approach; technology adoption; India.

DOI: 10.1504/IJISCM.2020.115824

International Journal of Information Systems and Change Management, 2020 Vol.12 No.2, pp.95 - 118

Received: 06 Oct 2020
Accepted: 21 Nov 2020
Published online: 24 Jun 2021 *

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