Title: How workplace bullying influences knowledge management processes: a developing country perspective

Authors: Amir A. Abdulmuhsin; Hatem Ali Abdullah; Muhammad Farhan Basheer

Addresses: College of Administration and Economics, Department of Management Information Systems, University of Mosul, Mosul, Nineveh, Iraq ' College of Administration and Economics, Department of Business Management, Tikrit University, Tikrit, Iraq ' Lahore Business School, The University of Lahore, Lahore, Pakistan

Abstract: This study aims to examine the mutual and complex relationship between WB and KM processes at universities and research institutes. A comprehensive framework for the proposed relationships between WB and KM processes has been developed by a review of the relevant literature, which consists of four fundamental constructs. Academics' perceptions on these constructs were captured using a five-point Likert scale. A total of 380 valid responses were collected, which were then analysed by employing using equation modelling. The results show that the occurrence of WB has a negative and significant effect (directly and indirectly) on all three KM processes (creation, sharing and utilisation) in the higher education sector in a developing country. A hypothetical framework for understanding the relationships between WB and KM processes has never been provided anywhere, let alone Iraq as a developing country in the Middle East. Thus, this work is novel and unique.

Keywords: knowledge management; KM processes; KM systems and technologies; knowledge creation; knowledge sharing; knowledge utilisation; workplace bullying; higher education sector; developing countries.

DOI: 10.1504/IJBSR.2021.114959

International Journal of Business and Systems Research, 2021 Vol.15 No.3, pp.371 - 403

Received: 20 Sep 2020
Accepted: 28 Oct 2020
Published online: 12 May 2021 *

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