Title: Government to government (G2G) framework to strengthen communication among government agencies during disasters: learnings from 2015, Gorkha earthquake, Nepal

Authors: Shyan Kirat Rai; Krithi Ramamritham; Arnab Jana

Addresses: Centre for Urban Science and Engineering, Indian Institute of Technology Bombay, Mumbai – 400076, India ' Department of Computer Science and Engineering, Indian Institute of Technology Bombay, Mumbai – 400076, India ' Centre for Urban Science and Engineering, Indian Institute of Technology Bombay, Mumbai – 400076, India

Abstract: The Government of Nepal lacked a common digital platform for communication among agencies during the response of 2015, Gorkha earthquake. It exposed the weakness in the utilisation of information and communication technologies (ICTs) to build the platform, which affected effective information communication for coordination among agencies. Lack of coordination delayed relief support, reconstruction, and rehabilitation during the post-disaster phase. It may result in effort duplication, uneven resource distribution, improper volunteer mobilisation, and expenditure documentation. We propose a government to government (G2G) crisis communication system to establish a digital platform to improve communication among agencies. A proactive communication system is established by adopting a four-channel crisis communication method. A structured interview-based survey with the officials of GoN captures their perception in the implementation of our G2G system. Respondents' answers concerning performance expectancy, attitude, and transparency showed a positive disposition towards the use of such a system.

Keywords: common digital platform; G2G; government to government; crisis communication; e-government; GEA; government enterprise architecture; information communication; coordination; electronic-government.

DOI: 10.1504/IJEG.2021.114272

International Journal of Electronic Governance, 2021 Vol.13 No.1, pp.73 - 96

Received: 04 Apr 2019
Accepted: 21 Mar 2020
Published online: 15 Apr 2021 *

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