Title: Antecedents and outcome of electronic government implementation in a service sector context

Authors: Ibrahim Hussien Musa Magboul; Muneer M.M. Abbad; Faten Nael Ahmed Jaber; Kholoud Ibrahim AlQeisi

Addresses: Department of Management Information Systems, School of Management Studies, Ahfad University for Women, P.O. Box 167, Omdurman, Sudan ' Business Administration Division, Community College of Qatar, Doha, P.O. Box 7344, Qatar ' Oxford Brookes Business School, Oxford Brookes University, Oxford, OX3 0BP, UK ' College of Business, Business Administration Department, Al Ain University, Abu Dhabi, P.O. Box 112612, UAE

Abstract: This research assesses the implementation of e-government in the police department in Sudan. The objectives of the study are to: a) investigate the effect of antecedents (government support, IT infrastructure, training, trust, ease of use and performance expectancy) on e-government implementation; b) examine the effect of e-government implementation on service quality in the police department. A quantitative method is deployed using a questionnaire to collect the study data, in which out of 547 questionnaires, 300 were retrieved (54.9%). Structural equation modelling (SEM) using AMOS 24 is used to test the research model. The results revealed that the data supported four out of the seven hypotheses. The current study attempts to fill a gap in the literature by examining not only the antecedents of e-government implementation, but also identifying the relationship between the subsequent implementation and service quality in a public sector context.

Keywords: e-government; antecedents; outcomes; implementation; service quality; public sector; Sudan; developing country.

DOI: 10.1504/IJEG.2021.114264

International Journal of Electronic Governance, 2021 Vol.13 No.1, pp.21 - 47

Accepted: 21 Mar 2020
Published online: 15 Apr 2021 *

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