Title: Impact of e-commerce on business process redesign and integration

Authors: Ravi Seethamraju

Addresses: School of Business, University of Sydney, Australia

Abstract: This paper reports on a study of the impact of e-commerce initiatives on business process changes and shows why some organisations carry out simple automation of business processes instead of redesigning them for gaining process efficiencies. Implementation of e-commerce helped the organisations in moving towards standardisation by uncovering variety and lack of process standardisation within and between various business units. Previous efforts of redesign in the context of Enterprise Resource Planning (ERP) system implementations, the extent of involvement of external partners, and the general variability of information maintained by numerous legacy systems are factors influencing the extent and nature of process changes.

Keywords: e-commerce; business processes; business process redesign; business process integration; electronic business; e-business; electronic commerce; standardisation.

DOI: 10.1504/IJEB.2006.011326

International Journal of Electronic Business, 2006 Vol.4 No.5, pp.380 - 400

Published online: 17 Nov 2006 *

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