Title: Indonesia terrestrial border control information system and business processes alignment

Authors: Fransiskus M.H. Tjiptabudi; Raul Bernardino

Addresses: Information System Department, STIKOM Uyelindo, Jl Perintis Kemerdekaan I, Kayu Putih, Kupang, Nusa Tenggara Timur, 85000, Indonesia ' Information System Department, STIKOM Uyelindo, Jl Perintis Kemerdekaan I, Kayu Putih, Kupang, Nusa Tenggara Timur, 85000, Indonesia

Abstract: The information technology (IT) has enhanced the effectiveness of the business processes in all sectors. IT has rapidly developed but becomes a technological disruption for the industries too. IT professional decisions are based on specific requirements and user needs. The investment bases are business processes and the IT alignments. The terrestrial border control systems of customs, immigration, and quarantine (CIQ) are still manual. The traveller passports or 'Pas Lintas Batas' (PLB) documents are collected, based on the customers' handwriting on the arrival or departure immigration cards. These are challenging works for the officers in organising the archiving, retrieving data, and developing reports. The researchers use AS-IS and TO-BE methodology within the software development lifecycle and aim to produce an effective, efficient, and secure 'Sistem Informasi Pelintas Batas Wilayah Indonesia' (SINTASWIN) prototype. This prototype application system is user and environmentally friendly, crossplatform, and has a high return on investment.

Keywords: immigration; CIQ; custom; immigration; and quarantine; PLB; Pas Lintas Batas; AS-IS and TO-BE; SINTASWIN prototype; business process and systems alignment; cross-platform.

DOI: 10.1504/IJBPIM.2020.113114

International Journal of Business Process Integration and Management, 2020 Vol.10 No.1, pp.51 - 61

Received: 01 Feb 2019
Accepted: 24 Dec 2019
Published online: 19 Feb 2021 *