Title: Towards mobile government readiness assessment: proposing a multidimensional framework and a potential tool as an illustrative example

Authors: J. Ramon Gil-Garcia; Beatriz Barreto Brasileiro Lanza; James Costello; Derek Werthmuller

Addresses: Center for Technology in Government & Rockefeller College of Public Affairs and Policy, University at Albany, State University of New York, USA; Business School, Universidad de las Americas Puebla, 187 Wolf Road, Suite 301, 12205, Albany, NY, USA ' Business School, Pontifícia Universidade Católica do Paraná, PUCPR, Brazil; Administration Department, Universidade Federal do Paraná, UFPR, Brazil; Center for Technology in Government, University at Albany, State University of New York, R. Francisco Rocha, 1830, Curitiba, PR, Brazil ' Center for Technology in Government, University at Albany, State University of New York, 187 Wolf Road, Suite 301, 12205, Albany, NY, USA ' Center for Technology in Government, University at Albany, State University of New York, 187 Wolf Road, Suite 301, 12205, Albany, NY, USA

Abstract: Public managers at all levels of government are increasingly facing a great diversity of technological changes, from the arrival and rapid adoption of social media to the emergence and growing popularity of mobile phones and Apps. As with many other technologies embedded in social and organisational contexts, the potential uses and effects of mobile phones and applications in government and society are not well understood. In fact, public managers frequently need to make decisions regarding the implementation of mobile government (mGov) without the necessary knowledge or a systematic evaluation. Since mGov is a complex socio-technical phenomenon, in order to understand it and assess it, it is necessary to use a holistic approach and include multiple dimensions. Based on a review of existing literature and a set of group and individual interviews, this paper proposes a multidimensional framework and a tool to assess an agency's readiness for mGov.

Keywords: mGov; mobile government; capability assessment; multidimensionality of e-government; mobile readiness; assessment tool; multidimensional framework; digital government; electronic government; e-government.

DOI: 10.1504/IJEG.2020.10033795

International Journal of Electronic Governance, 2020 Vol.12 No.4, pp.404 - 425

Accepted: 28 Nov 2019
Published online: 22 Jan 2021 *

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