Title: Comprehensive evaluation of cloud services based on fuzzy grey method

Authors: Wenjuan Li; Jian Cao; Shiyou Qian

Addresses: Qianjiang College, Hangzhou Normal University, Hangzhou 310036, China; Computer Science and Technology, Shanghai Jiao Tong University, Shanghai 200240, China; Cloud Computing and Distributed Systems (CLOUDS) Laboratory, School of Computing and Information Systems, University of Melbourne, Melbourne VIC 3010, Australia ' Computer Science and Technology, Shanghai Jiao Tong University, Shanghai 200240, China ' Computer Science and Technology, Shanghai Jiao Tong University, Shanghai 200240, China

Abstract: Cloud-based applications have become more and more popular. However, it remains a big challenge to comprehensive evaluate the reliability and performance of cloud providers and services due to the reason that Cloud is extremely dynamic and uncertain, resources distributed, virtualised, and freedom of entry and exit. The grey theory is adapted to handle the problems of blurring and uncertainty. Therefore, based on the grey relational analysis and grey comprehensive evaluation method, this paper proposes a novel trust comprehensive evaluation method for cloud services, also a comprehensive user satisfaction evaluation method for the better selection of suitable providers. In addition, it discuss in detail the construction and calculation of the evaluation model by case study.

Keywords: cloud computing; grey comprehensive evaluation; GCE; trust; user satisfaction.

DOI: 10.1504/IJITM.2020.110236

International Journal of Information Technology and Management, 2020 Vol.19 No.4, pp.280 - 291

Received: 18 Jun 2018
Accepted: 26 Mar 2019
Published online: 12 Oct 2020 *

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