Title: Human resource scalability and the solutions to upgrading it in the ISP industry of Iran

Authors: Roya Erfani; Akbar Hassanpoor; Saeed Jafariniya; Bijan Abdollahi

Addresses: Kharazmi University, No. 43, South Mofatteh Ave., Postal Code: 15719-14911, I.R., Tehran, Iran ' Faculty of Human Resource Management, Kharazmi University, Tehran, Iran ' Faculty of Human Resource Management, Kharazmi University, Tehran, Iran ' Faculty of Management, Kharazmi University, Tehran, Iran

Abstract: In today's competitive markets, resources giving a competitive advantage to organisations have turned into a source of concern. Studies show that human resource scalability is a new concept that has the potential to provide an invaluable competitive advantage to organisations. The main aim of this applied research was to identify and prioritise the evaluation indicators of human resource scalability and the solutions to upgrading it within the internet service provider (ISP) industry of Iran. The sample population of the study included 22 people selected from among the ISP industry human resource managers, consultors and experts. Two researchers-made questionnaires used in this descriptive-survey study as data collection tools. Also, fuzzy Delphi method and ANP technique used for data analysis. Findings showed that 'being creative' was the most important evaluation indicator of human resource scalability and 'designing a flexible job' was the best solution to upgrading it in the internet service provider industry of Iran.

Keywords: human resource scalability; being creative; competitive advantage; designing a flexible job; internet service provider; ISP; Iran.

DOI: 10.1504/IJLIC.2020.109924

International Journal of Learning and Intellectual Capital, 2020 Vol.17 No.3, pp.280 - 296

Received: 10 Dec 2019
Accepted: 14 Mar 2020

Published online: 15 Sep 2020 *

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