Title: Collaboration competency and e-governance performance

Authors: Jitendra Kumar Pandey; P.K. Suri

Addresses: Systems Department, Delhi Development Authority, Vikas Sadan, INA New Delhi, 110023, India ' Delhi School of Management, Delhi Technological University, Shahbad Daulatpur, Main Bawana Road, New Delhi, 110042, India

Abstract: Collaboration is widely practiced and the topic is well researched in corporate sector. However, relatively little research has been conducted on collaboration in e-governance context. Experiences from limited success of e-governance initiatives in India as well as in various other developing countries reflect upon lack of strategic collaboration within and across government organisations. The finding of the study indicates that e-governance users want their concerns to be addressed, while e-governance project implementers struggle with the inter- and intra-organisational collaborations. The National e-Governance Plan (NeGP), 2006 and its subsequent version, i.e., NeGP 2.0 termed as 'e-kranti' component of the Digital India programme of Government of India, has specifically emphasized upon collaboration to effectively unleash e-governance potential. This paper explores the role of collaboration competency in the context of a public organisation through a study of an e-governance project and it also throws light on possible linkage of collaboration competency with e-governance performance.

Keywords: absorptive capacity; collaboration competency; coordination capability; e-government; e-governance; e-governance performance; integrative capability.

DOI: 10.1504/IJEG.2020.109835

International Journal of Electronic Governance, 2020 Vol.12 No.3, pp.246 - 275

Accepted: 22 Nov 2019
Published online: 25 Sep 2020 *

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