Title: Impact of digital divide on e-government use intention: moderating role of socio-demographic factors

Authors: Kriti Priya Gupta

Addresses: Symbiosis Centre for Management Studies, Symbiosis International (Deemed University), Noida, 201301, India

Abstract: The purpose of the study is to analyse the impact of digital divide on e-government use intention of citizens in Indian context. Three aspects of digital divide have been considered namely, access divide, skills divide and innovativeness divide. The study also analyses the moderating effects of socio-demographic factors (gender, age, education, income, and residential location) in the relationships between the three aspects of digital divide and e-government use intention. The findings indicate that all the three aspects of digital divide namely access divide, skill divide and innovativeness divide have significant impact on e-government use intention. The access divide has the strongest impact on e-government use intention which is followed by skills divide and innovativeness divide. Further, accept income, all other socio-demographic factors viz. gender, age, education and residential location have been found to moderate the impact of digital divide on e-government use intention.

Keywords: digital divide impact; e-government use; use intention; moderating role; socio-demographic factors; access divide; skills divide; innovativeness divide.

DOI: 10.1504/IJEG.2020.109833

International Journal of Electronic Governance, 2020 Vol.12 No.3, pp.224 - 245

Received: 26 Jul 2019
Accepted: 22 Nov 2019
Published online: 25 Sep 2020 *

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