Title: Towards a framework of students' co-creation behaviour in higher education institutions

Authors: Domitilla Magni; Alberto Pezzi; Demetris Vrontis

Addresses: Department of Business Studies, University of Roma Tre, Italy ' Department of Business Studies, University of Roma Tre, Italy ' Department of Marketing, School of Business, University of Nicosia, Cyprus

Abstract: The aim of this paper is to identify a matrix framework of students' value co-creation in higher education through the development of an innovative model that is able to understand the role of technology in facilitating students' co-creation behaviour. This study presents a systematic literature review methodology in order to analyse the phenomenon of co-creation in higher education institutions. The paper explores the drivers of students' involvement and identifies two different categories that are able to activate the students' co-creation behaviour: community involvement and exploitation of interactive technology. The resulting framework is useful to broaden the literature on value co-creation and can be used to guide practitioners on administration in higher education. The research presents both contributions to the conceptualisation of the student co-creation behaviour as a double construct and changes in the university co-creation scenario.

Keywords: value co-creation; University 4.0; systematic literature review; student involvement; interactive technology; knowledge management co-creation; students' behaviour; higher education institutions; HEIs; community involvement; students' engagement; students' digital mindset.

DOI: 10.1504/IJMFA.2020.109129

International Journal of Managerial and Financial Accounting, 2020 Vol.12 No.2, pp.119 - 148

Received: 30 Nov 2019
Accepted: 17 Jan 2020
Published online: 21 Aug 2020 *

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