Title: Identifying opportunities for enhancing collaboration in the Australian health insurance sector
Authors: Farhad Daneshgar, Deborah Bunker, Kym Mawson Lee
Addresses: School of Information Systems, Technology and Management, University of New South Wales, Sydney 2052, Australia. ' School of Information Systems, Technology and Management, University of New South Wales, Sydney 2052, Australia. ' Office of Employment Advocate, Australian Government, Sydney, Australia
Abstract: The Australian Health Insurance Sector (AHIS) is composed of multiple organisations with related but disparate e-business information systems. This paper introduces a process-based integrated conceptual model representing AHIS patients| claim processing. The aim of this representation is to facilitate identification of the awareness and knowledge-sharing requirements of the actors within the process; and as a result, to devise appropriate guidelines for enhacing collaboration among various actors. Through an awareness-provisioning methodology, the proposed process model will result in identification of the generic key e-business process integration issues related to the enhancement of collaboration within the AHIS. The syntactic, semantic and pragmatic qualities of the proposed conceptual model have been evaluated by presenting the results to experts within the AHIS and a general consensus has been arrived among them with regard to the model quality attributes. These results enabled AHIS experts in AHIS to devise domain-specific guidelines for removing the detected undesirable awareness gap. The proposed methodology can be replicated in similar situations.
Keywords: awareness net; health insurance; e-business; electronic business; health and insurance sector; process integration; systems integration; inter-organisational information systems; knowledge sharing; Australia; ontological modelling; patient claim processing.
International Journal of Business Process Integration and Management, 2006 Vol.1 No.3, pp.210 - 218
Published online: 16 Sep 2006 *Full-text access for editors Access for subscribers Purchase this article Comment on this article