Title: Exploring knowledge management in a Lean Six Sigma organisation

Authors: Nur Amalina Muhammad; Jeng Feng Chin

Addresses: School of Mechanical Engineering, Universiti Sains Malaysia, 14300 Penang, Malaysia ' School of Mechanical Engineering, Universiti Sains Malaysia, 14300 Penang, Malaysia

Abstract: This study aims to explore a Lean Six Sigma (LSS) case study and understand different bearings of knowledge management onto the LSS organisation. The relevant literature review gave a preliminary reference to focus on various terms of knowledge, critical success factors and knowledge processes. The methodology belongs to the genre of case study research, specifically the grounded theory and data collection via triangulation. In the case study, six terms of knowledge were distinguished and the critical success factors are derived from LSS organisation culture, people and leadership. Knowledge processes are classified into knowledge creation, sharing and preservation. Structured training intensifies the application of LSS knowledge. Knowledge creation is primarily performed through LSS projects. Knowledge preservation provides proper repository channels and benchmark for future projects. This work contributes to research by bridging the prominent elements in the perspective of LSS organisation and crystallises them through a structured illustration of actual examples.

Keywords: Lean Six Sigma; LSS; knowledge management; case study.

DOI: 10.1504/IJMCP.2020.108784

International Journal of Management Concepts and Philosophy, 2020 Vol.13 No.1, pp.20 - 38

Received: 11 Apr 2019
Accepted: 03 Jul 2019
Published online: 03 Aug 2020 *

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