Authors: Roy K. Smollan
Addresses: Management and Employment Relations, Auckland University of Technology, Private Bag 92006, Auckland 1020, New Zealand
Abstract: While the expression of emotions at work is generally frowned on, the literature on emotional labour reveals widespread expectations of the display of |appropriate| emotions and the suppression of |inappropriate| emotional displays. This article identifies the wide-ranging factors that determine how acceptable emotional expression is at work at multiple levels – societal, industry, professional, organisational, group, gender and individual – and presents a set of propositions that can be empirically tested.
Keywords: emotional labour; emotional expression; emotional suppression; work; organisational behaviour.
International Journal of Work Organisation and Emotion, 2006 Vol.1 No.3, pp.215 - 231
Published online: 03 Sep 2006 *Full-text access for editors Access for subscribers Purchase this article Comment on this article