Title: Product service model constructing method for intelligent home based on positive creative design thinking

Authors: Weiwei Wang; Yunzhi Liu; Ting Wei; Yunyan Zhang

Addresses: College of Art and Design, Shaanxi University of Science and Technology, Xi'an 710021, China ' College of Art and Design, Shaanxi University of Science and Technology, Xi'an 710021, China ' College of Art and Design, Shaanxi University of Science and Technology, Xi'an 710021, China ' College of Art and Design, Shaanxi University of Science and Technology, Xi'an 710021, China

Abstract: With the booming market economy, companies need to maintain competitive advantage through positive and innovative design thinking. Building a service model is an indispensable part of this approach. The design aims to improve the competitiveness of the enterprise by extracting effective user value, establishing a product service system, satisfying the user's needs, and analysing the method of extracting the shape. In this paper, the researcher first selects the target user, draws the user journey map, analyses the user's psychological activities, and uses the innovative design thinking to extract the user value. Secondly, according to the positive value element, the 'human-object' three-dimensional ecological circle is created, at the same time, using AHP hierarchical analysis software to analyse product modelling and build the product service model. Finally, the reliability of the model construction method was verified by the intelligent air quality monitor product service system, and the requirements to meet the needs of users were met. At the same time, it can also provide certain reference for other product service design, reflecting the market competitive advantage of the product.

Keywords: product service model; user value; positive creative design thinking; intelligent air quality monitor; product service system; intelligent home system; user journey map; smart home; smart product; service ecosphere; analytic hierarchy process; service design; user experience; intelligent product design; quality function deployment.

DOI: 10.1504/IJISTA.2020.107223

International Journal of Intelligent Systems Technologies and Applications, 2020 Vol.19 No.2, pp.141 - 154

Received: 18 Feb 2018
Accepted: 26 Sep 2018

Published online: 28 Apr 2020 *

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